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Sales & Commercial Team Compliance Policy

With an aim to provide quality products envisaging Make In India Dream, Axcess Healthcare conceptualizes the needs of Indian patients and Indian market, embracing the ‘Innovation Reinvented’.

1. Professional Conduct with Doctors & HCPs

1.1 Ethical Promotion of Products

  • All product promotion must be scientific, accurate, and approved by Axcess
    Healthcare.
  • No claims beyond approved product information.
  • All interactions must prioritize patient welfare, safety, and correct usage.

1.2 No Improper Benefits
Sales teams must NOT:

  • Offer or promise cash, personal gifts, or financial incentives to doctors/HCPs.
  • Provide items that may be considered as inducement for prescriptions or purchases.
  • Engage in any activity that may be interpreted as bribery or influence.

Allowed:

  • Scientific samples (as permitted by local regulatory guidelines)
  • Educational materials
  • Product demonstrations.
  • Sponsorship only with explicit management approval.


1.3 Transparent Interactions

  • Sales personnel must clearly identify themselves and the company during all interactions.
  • Maintain polite, professional communication at all times.
  • Never misrepresent credentials, product performance, or competitor brands.

2. Compliance with Government Offices & Tenders

2.1 Zero Tolerance for Bribery
Employees are strictly prohibited from:

  • Offering money, gifts, favors, or incentives to government officials.
  • Interfering with tender processes in unethical ways.

2.2 Tender Participation

  • Follow all guidelines issued by the procurement authority.
  • All documents must be truthful, accurate, and approved by the company.
  • Discussions and meetings must be recorded/reported to reporting managers.

2.3 Meetings with Govt Doctors/Hospitals

  • Only scientifically oriented discussions allowed.
  • No personal gifts, indirect benefits, or hospitality beyond nominal company policy.

3. Interaction With Purchase Personnel (Government & Non-Government)

  • No cash, commission, or unauthorized discounts may be offered.
  • Pricing must strictly follow approved company price structures.
  • All negotiations must be transparent, recorded, and approved by senior management.
  • Strict prohibition of informal agreements or personal arrangements.

4. Conduct with Channel Partners / Distributors

4.1 Fair Business Practices

  • No exclusivity promises without written management approval.
  • Channels must receive equal, non-discriminatory treatment.
  • Zero tolerance for misreporting of sales, stocks, or prices.

4.2 Anti-Corruption
Channel partners must:

  • Adhere to the same compliance guidelines
  • Avoid unethical practices with hospitals or customers
    The company may terminate partnerships for non-compliance.

5. Gender Sensitivity & Workplace Behavior (Field Staff)

5.1 Respectful Conduct

  • No inappropriate jokes, remarks, or behavior.
  • No discrimination based on gender, caste, religion, or background.
  • Safe transportation must be ensured for female employees during field activities.

5.2 Meeting Conduct

  • Meetings must be scheduled at professional venues (clinics, hospitals, offices).
  • No meetings at personal residences or inappropriate locations.
  • Maintain respectful distance, tone, and professionalism.

Closing Statement

At Axcess Healthcare, compliance is not a rule—
it is a culture.
Every employee and partner must uphold these principles to protect our brand, our people, and the patients we serve.

Thanking you,
For Complaints – Please contact:
Naman Barot- naman.barot@axcesshealthcare.in
Dhruv Sakaria- dhruvsakaria@axcesshealthcare.in
Lucky- vk@axcesshealthcare.in